2/0 Aged Aged Turquoise Cocoa Picasso Mix Seed Beads (21" Strand)

We sincerely appreciate you shopping at The Bead Obsession!

Shipment processing time

All orders are processed within 1-3 business days.   We typically are able to process and ship your order the next day depending on our current order volume.

Shipping rates & delivery estimates

Our current domestic shipping costs are a flat $5.95 for orders under $50.  Orders $50 and above will receive FREE shipping via our chosen carrier.  We are not able to offer free shipping for non-continental locations such as Hawaii or Alaska at this time.  We use USPS to ship the majority of our packages but do reserve the right to use UPS or FedEx for larger orders.  In the event we do need to use a carrier other than USPS and a PO Box has been provided, we will contact you to obtain your residential address.

Shipping to other international destinations will be based on order volume and can be seen in the checkout screen.  

Please be aware that orders sent outside the U.S. may incur customs, tariff, and/or other charges as deemed by your local regulations. Any such charges are the responsibility of the buyer, so please check on the regulations in your country before you buy.

If an order is refused, a refund for the merchandise minus the shipping charge and a 15% restock fee, will be issued when the merchandise is returned to our office.

Shipping charges for your order will be calculated and displayed at checkout.

You will be provided tracking information for your package one we have processed and prepared your label for shipping.

 

Package Protection Policy

The Bead Obsession offers optional Package Protection to provide customers with added peace of mind against packages that are lost, stolen, or damaged during shipping.

By purchasing Package Protection, customers agree to the following terms and conditions.

Non-Refundable Coverage

Package Protection is a non-refundable service. Once purchased, the Package Protection fee cannot be refunded, regardless of whether the package is successfully delivered, a claim is submitted, or a claim is approved or denied.

What Package Protection Covers

Package Protection provides coverage for the following shipping-related issues, subject to the requirements and limitations outlined in this policy:

• Lost Packages: Shipments that are confirmed lost or missing while in transit.

• Stolen Packages: Shipments marked as "Delivered" by the shipping carrier but not received by the customer.

• Damaged Merchandise: Items that arrive damaged as a result of shipping or handling during transit.

Claim Notification Deadlines

All delivery-related issues must be reported promptly. Customers are responsible for monitoring their tracking information and reviewing delivery confirmation notifications.

Missing or Stolen Packages

Customers must notify The Bead Obsession by email within 7 calendar days of the date the shipping carrier marks the package as "Delivered."

A mandatory 10-day waiting period applies before a theft claim can be formally filed or processed. However, customers must still provide their initial notification within the 7-day reporting window to preserve their eligibility for coverage.

Damaged Merchandise

Damage must be reported by email within 7 calendar days of the confirmed delivery date.

Customers must provide:

• Their order number.

• Clear photographs showing the damaged merchandise.

• Photographs of the original shipping box or envelope.

• Photographs of all interior packaging materials.

All original packaging materials must be retained until the claim has been fully reviewed and resolved. Failure to provide the required documentation or retain packaging may result in denial of the claim.

Lost Packages in Transit

Packages that have not been marked as delivered and appear to be lost in transit must be reported to The Bead Obsession promptly.

USPS requires a waiting period of 15 days from the original mailing date before a domestic insurance claim for a lost package can be filed for eligible services, including USPS Ground Advantage.

Customers should understand that shipping delays do not automatically qualify a package as lost. We must allow the required USPS waiting period to pass before initiating a formal insurance claim for a lost shipment.

Once the 15-day waiting period has elapsed, The Bead Obsession will review the tracking history and determine whether a USPS claim is appropriate.

Customers must cooperate with any requests for information or documentation needed to investigate the missing shipment.

Approved Package Protection claims will be resolved through replacement merchandise, subject to availability, or store credit. Monetary refunds are not provided under the Package Protection program.

Failure to Report Within the Required Timeframe

Failure to notify The Bead Obsession within 7 calendar days of confirmed delivery will result in forfeiture of eligibility for Package Protection coverage for missing, stolen, or damaged packages, to the extent permitted by applicable law.

Claims submitted after the required notification deadline will not be eligible for coverage solely on the basis that Package Protection was purchased.

Claim Review and Resolution

All claims are subject to review and verification. The Bead Obsession reserves the right to request additional photographs, documentation, or information necessary to evaluate a claim.

Approved Package Protection claims will be resolved through one of the following methods, at the discretion of The Bead Obsession:

• Replacement of the affected merchandise, subject to availability.

• Store credit for the eligible merchandise.

Package Protection does not provide cash or original-payment-method refunds.

How to Report an Issue

All Package Protection issues must be reported by email to The Bead Obsession. Please include your order number, a description of the issue, and any required photographs or supporting documentation.

Customers are encouraged to contact us as soon as a delivery problem is discovered, even when a waiting period applies before a formal claim can be processed.

Additional Terms

Package Protection applies only to eligible shipping-related loss, theft, or damage and does not cover unrelated product dissatisfaction, ordering errors, or other issues outside the scope of this program.

All claims are subject to the terms of this policy and applicable consumer protection laws. Nothing in this policy limits rights or remedies that cannot legally be waived.